Money Back Guarantee Policy

Welcome to WANDELFREAKS! We aim to ensure complete satisfaction with your purchases. Please review our Money Back Guarantee policy below, which outlines the conditions under which you may return products and receive a refund.

Eligibility for Refund

To qualify for a refund, the following conditions must be met:

• The item must be returned within 30 days of the delivery date.
• The item must be in its original packaging, unused, and in the same condition as received.
• A valid proof of purchase from WANDELFREAKS is required.

Non-Refundable Items

Certain items are not eligible for refunds. These include:

• Gift cards
• Sale items where explicitly mentioned as final sale
• Customized or personalized products

Return Process

1. Contact our customer service team at support@wandelfreaks.com to initiate a return.
2. Securely pack the item with the original receipt in the packaging.
3. Ship the item to the return address provided by our customer service team.

Refund Process

Upon receiving your returned item, we will inspect the item and notify you of the approval or rejection of your refund within 7 business days. If approved, the refund will be processed using the original payment method. Please note that refunds may take up to 10 business days to appear in your account, depending on your financial institution.

Exchange Policy

To exchange a product, please follow the same steps outlined in the return process. Specify your intention for an exchange when contacting our customer service. Exchanges are subject to availability.

Shipping Costs

WANDELFREAKS does not cover return shipping costs. Original shipping fees are non-refundable. If the return is due to a defect or an error on our part, return shipping costs will be covered by WANDELFREAKS.

Contact Us

For any questions about our Money Back Guarantee, please reach out to our customer service team at support@wandelfreaks.com. We are here to assist you with any concerns you may have.

Your satisfaction is our priority at WANDELFREAKS. We appreciate your understanding and cooperation with our policy.